Troubleshooting
The problems that actually come up, and what to do about each one.
The score is not showing a number
Coverage is Insufficient. This is deliberate: below the coverage threshold
there is not enough public evidence to produce a number that could be fairly
compared with anything, so ClinicRadar suppresses it rather than showing a
figure that would be over-read.
What helps:
- Confirm every source profile that belongs to the clinic — missing profiles are the usual cause. See Sources.
- Check that your configured patient-market languages match where your public reviews actually are.
- Wait. Coverage grows as new public items appear.
The clinic shown is not my clinic
A public profile has been attributed to the wrong business. Report it through the incorrect source profile form. We correct the attribution and recompute the affected measurements, and the correction appears in your audit trail.
Do not simply remove the profile — telling us means the misattribution is fixed at the source rather than just hidden from your view.
A theme looks wrong
Open the evidence behind it. Every theme lists the public items that produced it, so a misclassification is visible rather than something you have to infer. If the items are right but the theme is wrong, tell us through the contact form and include the evidence identifiers.
My data looks stale
Check the freshness indicator on the affected screen. If collection has failed or is delayed, the product says so rather than presenting old numbers as current. Sustained collection problems appear on the status page.
I did not receive an email
Check spam, then confirm the address on your account is the one you expect. Verification emails expire and can only be used once; request a new one rather than reusing an old link.
I cannot do something I expect to be able to do
Check your role in the members list. Permissions are enforced on the server, so if an action is refused it is because your role does not permit it — see Team and roles. An Owner or Admin can change it.
I have hit a plan limit
You are told which limit and offered an upgrade. Nothing is silently dropped and no overage is charged without your explicit action. See Billing and plans.
Something else
Use the product support form. Describe what you expected and what happened, and include the clinic and the screen. Never include patient information.
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