Trust Health Score and coverage
What the number means, why coverage is separate, and when the score is suppressed.
This feature has not shipped yet. The page describes what it will do so you can plan around it. It will be updated with the real interface when the feature is released.
What the number is
A deterministic, versioned summary of what the public record currently says about your clinic. The same inputs and the same formula version always produce the same number.
Next to the number you will always see the formula version that produced it. A change of version is a documented event, not a silent recalculation.
What the number is not
It is not a clinical quality measure and must never be presented as one. It measures public reputation, which is a different thing from how well a clinic treats patients. Presenting it as a quality rating breaches the Acceptable Use Policy.
Coverage Confidence
Reported separately, never folded into the score. It reflects how much public evidence exists, how many distinct sources it comes from, how recent it is, and whether it covers your patient-market languages.
When coverage is Insufficient, the numeric score is suppressed entirely.
It is not estimated and it is not shown with a caveat. A clinic with two
reviews must never look mathematically comparable to one with two thousand.
Where the AI is, and is not
A model classifies public items into themes and writes summaries. It does not produce, adjust, weight, or override the number. That separation is what makes the score reproducible — see the published Methodology and AI Disclosure.
Reading a movement
Before acting on a change, check three things: how many items the period contains, whether the formula version is the same as the period you are comparing against, and which themes moved. The evidence behind each theme is one click away.
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